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Frequently Asked Questions

ELO Skincare

ELO skincare products include ELO Gel+, ELO Gold Essence, ELO Intense OMoisturiser, ELO Revitalising OEye Serum and ELO Refreshing OFacial Mist.

General User Guide

How are ELO skincare products made?

ELO skincare products are produced using ELO’s proprietary processes within a highly controlled environment. The oxygen in ELO skincare products comes from oxygen-rich ELO Water. The oxygen in the products is stable and allows for quick absorption into the skin upon application.

What is the ELO skincare regime?

While there is no strict usage sequence for our ELO skincare products, we recommend using a skin toner as the first step, followed by ELO Gel+ or ELO Gold Essence, ELO Revitalising O2 Eye Serum and finally ELO Intense O2 Moisturiser, in that order. We also recommend that you apply ELO skincare products before applying your make-up. ELO Refreshing O2 Facial Mist is suitable for use over make-up. You may use it several times a day as a refreshing perk-up whenever your face feels dry.

Can ELO skincare products be used along with other skincare products like sun-screen, make up, etc?

Yes.

Will ELO skincare products interact with other facial products or be rendered inert when used with certain ingredients?

It is hard to tell because it is not possible to individually test ELO skincare products with all other facial products. Use on a small part of the skin first to test for any reactions (e.g. gel precipitation or skin itch) before applying further. To ensure optimal oxygenation, apply ELO skincare products first before applying other products.

Are there any side effects of using ELO skincare products?

There are no known side effects of using ELO skincare products. However, always test on a small part of the skin first in case you have allergies to any of the ingredients in ELO skincare products. You may refer to the ingredients of ELO skincare below.

ELO Gel+
90% of ELO Gel+ comprises Aqua (ELO Water). 10% of ELO Gel+ comprises Glycerin, Caprylhydroxamic Acid, Propanediol, Carbomer, Arginine, Panthenol, Phenoxyethanol, Niacinamide, Inositol, Sodium PCA, Histidine, Lysine Hydrochloride, Fructose, Dextrose, Glycine, Allantoin and Sodium Phytate.

ELO Gold Essence
90% of ELO Gold Essence comprises Aqua (ELO Water) and Gold. 10% of ELO Gold Essence comprises Glycerin, Caprylhydroxamic Acid, Propanediol, Carbomer, Arginine, Panthenol, Phenoxyethanol, Niacinamide, Inositol, Sodium PCA, Histidine, Lysine Hydrochloride, Fructose, Dextrose, Glycine, Allantoin and Sodium Phytate.

ELO Intense O2 Moisturiser
87% of ELO Intense O2 Moisturiser comprises Aqua (ELO Water). 13% of ELO Intense O2 Moisturiser comprises Oryza Sativa Bran Oil, Glycerin, Caprylhydroxamic Acid, Propanediol, Olive Oil Decyl Esters, Hydroxyethyl Acrylate, Sodium Acryloyldimethyl Taurate Copolymer, Squalene, Squalane, Polysorbate 60, Glycine, Lysine Hydrochloride, Fructose, Dextrose, Inositol, Histidine, Sodium PCA, Arginine, Tocopheryl Acetate, Carbomer, Panthenol, Phenoxyethanol, Niacinamide, Allantoin, Sodium Phytate and Fragrance.

ELO Revitalising O2 Eye Serum
87% of ELO Revitalising O2 Eye Serum comprises Aqua (ELO Water). 13% of ELO Revitalising O2 Eye Serum comprises Niacinamide, Oryza Sativa Bran Oil, Olive Oil Decyl Esters, Propanediol, Squalene, Sea Water, Hydrolyzed Algin, Phenoxyethanol, Sucrose, Ethylhexylglycerin, Hydroxyethyl Acrylate, Sodium Acryloyldimethyl Taurate Copolymer, Squalane, Polysorbate 60, Caprylhydroxamic Acid, Arginine, Chlorella Vulgaris Extract, Glycerin, Carbomer, Ruscus Aculeatus Root Extract, Sodium Phytate, Potassium Glycyrrhizinate and Perfume.

ELO Refreshing O2 Facial Mist
95% of ELO Refreshing O2 Facial Mist comprises Aqua (ELO Water). 5% of ELO Refreshing O2 Facial Mist comprises Silicic Acid Sodium Salt, Phenoxyethanol, Citric Acid and Fragrance.

ELO Gel+ User Guide

What is ELO Gel+?

ELO Gel+ is an oxygen-rich booster for the face that provides your skin with essential oxygen, improving its capacity to utilise nutrients, for effective restoration of youthful brilliance.

How many times should I apply ELO Gel+?

There are no strict guidelines on how many times ELO Gel+ should be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary.

Can I use ELO Gel+ as a substitute for my moisturiser since it optimises the skin’s moisture balance?

ELO Gel+ is not a moisturiser and should not be used as a substitute for your moisturiser. It is a booster that will help your skin absorb moisture from your moisturiser for enhanced skin hydration.

Can ELO Gel+ be applied around the eyes?

ELO Gel+ is a facial product and can be applied to the skin under the eyes to help reduce eye-bags. However, care should be taken not to allow it to enter the eyes as it may cause eye irritation.

How soon will I notice the effects of ELO Gel+?

This depends on your skin type and condition. In a clinical trial on ELO Gel+ by Dermapro Skin Research Centre in Seoul, Korea, ELO Gel+ was observed to significantly improve skin wrinkle, hydration, colour, elasticity and radiance over an 8 week period.

My skin does not feel moisturised after application. Is the product working?

While ELO Gel+ enhances the hydration effects of your moisturiser, it is not a moisturiser on its own.

ELO Gold Essence User Guide

What is ELO Gold Essence?

ELO Gold Essence is a facial essence that features a premium oxygen-rich nano-gold formulation that deeply revitalises the skin for a beautiful complexion and reduces wrinkles while protecting your skin from microbial invasions.

What are gold nanoparticles?

Gold nanoparticles are a type of colloidal gold. They are small enough to penetrate and be absorbed more readily into the skin to ensure rapid reparative action.

How many times should I apply ELO Gold Essence throughout the day?

There are no strict guidelines on how many times ELO Gold Essence should be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary.

Can ELO Gold Essence be used on skin with eczema or rash?

ELO Gold Essence can be applied on all skin types. However, please seek your doctor’s advice if your skin is highly inflamed or flared up. You may experience a slight discomfort or stinging sensation when ELO Gold Essence is applied on broken or inflamed skin. It is always advisable to test by applying ELO Gold Essence on a small area first before applying more.

How is ELO Gold Essence different from ELO Gel+?

ELO Gold Essence contains exquisite gold nanoparticles, which ELO Gel+ does not have. Gold is known for having anti-aging effects and ELO Gold Essence’s gold nanoparticles are easily absorbed into the skin to amplify the anti-aging effect.

There is no trace of glittering after applying ELO Gold Essence. How do I know that there are gold particles in the product?

90% of the ingredients of ELO Gold Essence comprises gold nanoparticles and ELO Water. The gold in ELO Gold Essence is in the form of nanoparticles for easier absorption into the skin, and is difficult to detect with the naked eye.

ELO Intense OMoisturiser User Guide

What are the benefits of ELO Intense OMoisturiser?

ELO Intense O2 Moisturiser provides your skin with essential oxygen and deep moisture for a fresh firm look that lasts for hours.

How should I apply ELO Intense OMoisturiser?

You may apply a thin layer of ELO Intense O2 Moisturiser on the face until fully absorbed. Use day and night, or as required, as part of your skincare regime.

How many times should I apply ELO Intense O2 Moisturiser throughout the day?

There are no strict guidelines on how many times ELO Intense O2 Moisturiser can be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary. For optimal results, you may apply ELO Gold Essence before applying ELO Intense O2 Moisturiser.

Does applying ELO Intense O2 Moisturiser leave any lingering stickiness on my face?

ELO Intense O2 Moisturiser provides a refreshing texture that is quickly absorbed by the skin without lingering stickiness. Its lightweight, silky and oil-free texture is easy to apply, leaving a smooth dewy finish with long-lasting hydration.

ELO Revitalising OEye Serum User Guide

What are the benefits of ELO Revitalising OEye Serum?

ELO Revitalising O2 Eye Serum provides the skin around your eyes with essential oxygen, dramatically reducing dark circles, puffiness, dryness, fine lines and signs of fatigue. It enhances the skin’s reparative abilities, brightening and hydrating the skin around your eyes, improving skin firmness and elasticity to restore youthfulness.

How should I apply ELO Revitalising OEye Serum?

You may apply ELO Revitalising O2 Eye Serum along the contours of your eyes. Gently dab to enhance absorption of the eye serum. Use day and night, or as required, as part of your skincare regime.

How many times should I apply Revitalising O2 Eye Serum throughout the day?

There are no strict guidelines on how many times ELO Revitalising O2 Eye Serum can be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary. For optimal results, you may apply ELO Gold Essence around the eyes before applying ELO Revitalising O2 Eye Serum.

ELO Refreshing O2 Facial Mist User Guide

What are the benefits of ELO Refreshing O2 Facial Mist?

ELO Refreshing O2 Facial Mist instantly refreshes your face and restores skin tone. Formulated with oxygen-rich ELO Water and enriched with silica that is essential for building skin collagen, a few spritzes of ELO Refreshing O2 Facial Mist tightens your pores and lifts your face for a gorgeously fresh look every time.

How is ELO Refreshing O2 Facial Mist different from other facial sprays and mists in the market?

ELO Refreshing O2 Facial Mist contains silica. Silica plays an important role in building and maintaining the collagen on your face. Having collagen is necessary to enhance skin’s elasticity and reduce signs of aging.

How should I apply ELO Refreshing O2 Facial Mist?

You may spray ELO Refreshing O2 Facial Mist on the face and pat gently to enhance absorption. ELO Refreshing O2 Facial Mist is suitable for use over makeup, whenever required.

How many times should I use ELO Refreshing O2 Facial Mist throughout the day?

There are no strict guidelines on how many times ELO Refreshing O2 Facial Mist can be used. You may use it several times a day or whenever your face feels dry.

Storage

What is the shelf life of ELO Skincare products?

ELO Skincare products have a shelf life of 18 months from the date of manufacture. The expiry date is labelled on the bottom of the bottle and box.

Can ELO Skincare products be kept in the refrigerator?

ELO Skincare products can be kept in the refrigerator, although it is not necessary to do so. The products should be stored in a cool place at room temperature.

What are the ideal storage conditions of ELO Skincare products?

ELO Skincare products should be kept at room temperature. Keep the bottle cap closed when not in use.

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Order

Where can I purchase ELO products?

ELO products are sold online at global.elowatershop.com. For orders to be delivered to Singapore, Australia, Hong Kong and all other countries, please purchase ELO products from the respective websites.

Singapore – elowatershop.com

Australia – au.elowatershop.com

Hong Kong – hk.elowatershop.com

Malaysia – msia.elowatershop.com

What are the payment methods?

All payments made at global.elowatershop.com have to be made via Stripe. You may pay via your existing Debit or Credit Cards (Visa/ MasterCard/ AMEX).


Delivery

What is the delivery charge?

For orders with ELO Skincare products only, delivery charge is waived.

What is the typical delivery lead-time upon placement of order?

We will arrange for the delivery within 3 to 4 working days.

What is the minimum order for free delivery?

There is no minimum order for free delivery for ELO skincare products. 

Do you deliver to any location?

We shipped globally. However, for orders to be shipped to Singapore, Australia, Hong Kong and all other countries, please purchase ELO products from the respective websites. 

Singapore – elowatershop.com

Australia – au.elowatershop.com

Hong Kong – hk.elowatershop.com

Malaysia – msia.elowatershop.com

Can I reschedule my delivery if I have missed the delivery?

Please email us at globaldelivery@elowater.com for such arrangements.

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